CollectEZ - Epikindifi - Digital Lending Platform Ecosystem

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CollectEZ – Debt Collection Platform

Smart, intelligent and effective approach to manage collections to ensure better ROI as well as fully compliant with policies. Credit products have evolved drastically to cater to spending economy and covering vast segment of customers.

Though the market segment increased for credit players, this has put banks and ﬁnancial institution at risk of growing non-performing assets if collection is not managed rightly. Static classiﬁcation of accounts and traditional collection models have failed in recovering funds.

Designed by bankers who understand how financial institutions operate, CollectEZ delivers ROI by:

AIntelligent and smart decisioning combined with deep insights of customer and automated workﬂow can engage customer efficiently and drive cost effective collection process.
ARules, workﬂow and decision engines automates compliance segmentation of delinquent accounts.
AData driven intelligence enables lenders to personalise appropriate communication channels and monitoring through dashboards
AInteracting with customers based on digital data points results in doubling of the efficiency rate of collections

Platform Features

Smart Campaign

Auto classifies the accounts into campaigns based on customer score and risk parameters. This provides an effective grouping of customers to start with.

Configurable Treatment Plan

Treatment plan/decision for every campaign that’s tailored for maximum recovery underpinned by automated workﬂow execution. More digital ways at early stages while focused approach for late stage and speciﬁc accounts.

Customer 360

Application provides complete customer proﬁle with the efficient display of customer’s current liability and past communication history in the calendar as well as list view. Collectors can get to know customer behavior in less than minute.

Stakeholders

Collection Manager

Enables Collection manager to classify accounts and conﬁgure decision rules. He can design treatment plans to follow automated workﬂow, communication template (SMS, email & letter) for various stages.

Operation Manager

Provides powerful statistics to operation manager to measure and manage the performance of collection progress across various stage.

Collectors

Empowered with enriched customer information and deep insights. Provides simple and intuitive options to review as well as to manage customer interactions.

Platform Capabilities

Flexible Deployment

Get up and running quickly on CollectEZ’s various deployment models. The deployment models give flexibility to deploy in cloud, host in your own cloud or run it on-premises.

Design Your Journey

Without requiring knowledge of coding, product managers can design their customer journey workflows to be as efficient as possible: designing customer journey, designing elements to put right data in right form and automating tasks. All these can be done from the comfort of your office.

Integration Framework

CollectEZ’s integration frame uses twin capabilities of API integration and RPA based integration. This makes integration one of the least painful exercise in project implementation.

Schema Less

Makes it easy, especially for large clients, to implement CollectEZ without changes to their existing investments in smaller point solutions from Fintechs. The CollectEZ can consume data from them and stitch a straight through process workflow.

Build Your Own Rules

Without requiring knowledge of coding, product managers can design their customer journey workflows to be as efficient as possible: designing customer journeys, designing elements to put right data in right form and automating tasks. All these can be done from the comfort of your office.

Define Your Automation

Inbuilt cognitive and robotics process automation will enable you to decide on the extent of automation needed in any process steps in customer journey or for back office users.

Key Benefits

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Easy to Design

Simple drag-and-drop designer that lets product managers design their customer journey workflows even with zero knowledge of coding.

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Easy to Integrate

Using the twin capabilities of API and RPA, CollectEZ can easily and quickly integrate even with legacy systems where no API is available.

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Zero Code

CollectEZ picks up data and stitches a straight-through process workflow, making it easy to implement without major changes to existing legacy software.

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Flexible Deployment

Gets the system up and running quickly through flexible deployment models: on-premise, cloud, or hybrid.

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Modular Design

The modular design lets clients start with essential modules and scale up once it starts showing results. Also means clients pay only for what they use.

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